Privacy policy

This policy explains how Levelised Pty Ltd (ABN 66 678 120 744, "Levelised", "we", "us"), an Australian company based in Perth, Western Australia, handles personal information in connection with the Levelised website (levelised.com) and application (app.levelised.com). We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Account information. When you create a free account we collect your work email address, your sector, and your answer to "what are you trying to decide?". These are required to create an account.
• Contact-form submissions. Name, work email, company, sector and your description of what you would use the paid product for.
• Models and projects. Projects you save are stored so we can give them back to you. Model contents are your data; we do not publish them or share them with other users.
• Usage analytics. We record how the site and app are used: pages visited, features used, solves run and their size and duration, and technical data such as browser type and approximate location derived from IP address. We use PostHog for product analytics and also keep a first-party record of key product events.

Why we collect it

• To provide the service: accounts, saved projects, downloads.
• To understand who uses Levelised and what for, so we can decide what to build next.
• To protect the service from abuse (rate limits, quotas).
• To contact you about the product where you have asked us to (see marketing below).

Marketing communications

At sign-up you can tick an optional box: "Keep me informed about Levelised product updates and launch news." If you tick it, we may email you occasional product and launch updates. Every such email includes an unsubscribe link, and you can withdraw consent at any time by using that link or emailing us. We do not send marketing email without this consent, and we comply with the Spam Act 2003 (Cth). If you contact us about the paid tier, we will get back to you about that enquiry; that contact is a response to your request, not marketing.

Who we share it with

We do not sell personal information. We share it only with the service providers that run Levelised, under contract, for the purposes above:

• Supabase (authentication, database and file storage)
• PostHog (product analytics)
• Fly.io (hosting)

Some of these providers store data outside Australia. Where they do, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Security and retention

We use industry-standard measures to protect data in transit and at rest. We retain account data while your account is active, and we delete or de-identify it on verified request. Aggregated, de-identified usage statistics may be retained.

Access, correction and complaints

You can request access to, correction of, or deletion of your personal information by emailing privacy@levelised.com. If you are unsatisfied with our response you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We will post any changes to this policy on this page with an updated date.